Refund & Cancellation Policy

This policy explains when you can get a refund or cancel a purchase made through godigitalconsulting.com. Payment is arranged directly with us — by invoice or a secure payment link — and refunds are returned by the same route the payment arrived.

Try before you buy

Every buyer can run our free Growth Scan and see a free security snapshot before spending anything — so you know exactly what you're getting. We keep our refund terms fair because we'd rather earn a happy customer than hold onto a bad sale.

1. Digital reports & audits

This covers one-time digital deliverables such as the Shield Security Audit, market-research reports and any other report delivered to you digitally.

• 14-day satisfaction guarantee. If a report doesn't deliver what we promised, tell us within 14 days of delivery. We'll revise it — or refund it in full.
• If we're unable to deliver a purchased report at all, you receive a full refund.

2. Done-for-you services

This covers hands-on work such as the Shield Fix (security remediation), website builds, and other services where our team performs the work.

• Before work starts — cancel for a full refund.
• After work has started — we refund any portion not yet delivered. Work already completed is non-refundable.
• We stand behind our work: the Shield Fix includes a verification re-scan to prove every issue we were hired to close is actually closed.

3. Monthly subscriptions

This covers recurring plans such as Shield Watch and any monthly service plan.

• Cancel anytime. Your cancellation takes effect at the end of the current billing period, and you won't be charged again.
• No long-term contracts and no cancellation fees.
• Payments already made for the current or past months are non-refundable, since the service was active during that time.

4. How to request a refund or cancel

Email hello@godigitalconsulting.com or message us on WhatsApp at +20 101 816 1300 with your order details — the invoice number or the email the receipt was sent to is enough. We reply within one business day.

5. Chargebacks

If something's wrong, please contact us first — we'll almost always sort it out faster than a bank dispute. Opening a chargeback without contacting us may lead to your access being suspended while the dispute is reviewed.

6. Questions

Anything unclear? Reach us at hello@godigitalconsulting.com. This policy sits alongside our Terms of Service and Privacy Policy.