Data Deletion Request

You can ask us to delete the personal data we hold about you at any time, and we will. This page explains exactly how, what gets removed, and how long it takes.

1. How to make the request

Email privacy@godigitalconsulting.com with the subject line “Data deletion request”, and tell us:

• The name, email address or phone number you contacted us with.
• If your data reached us through Facebook or Instagram, the profile name you messaged or commented from — that is how we locate the record.

We may ask one question back to confirm you are the person the data belongs to. We ask that only to stop someone else deleting your record, and we ask for nothing more than is needed to be sure.

2. What we delete

• Your contact details and any enquiry, form submission or chat transcript.
• Messages and comments we received from Facebook or Instagram that identify you, including anything stored while managing a page on a client’s behalf.
• Any record created from those messages in our internal systems.
• Marketing lists and any scheduled follow-up.

3. What we may have to keep

We will tell you plainly if anything is retained, and why. The usual reasons are:

• Invoices and payment records, which Egyptian tax law requires us to retain for a fixed period. These are kept for accounting only and are not used to contact you.
• Content published on a public page — a comment you left on a Facebook or Instagram page is held by Meta, not by us. We delete our copy; you can delete the original from your own account.
• A minimal suppression record if you asked not to be contacted, so that a future import cannot re-add you. It contains nothing beyond what is needed to honour that.

4. How long it takes

We confirm receipt within 2 working days and complete the deletion within 30 days, including our backups. You will get a written confirmation when it is done.

5. Data we hold for a client

Where we manage a social media page on behalf of one of our clients, that client is the data controller and we act on their instructions. We will still action your request and will pass it to them, telling you who they are so you can contact them directly if you wish.

6. Your other rights

You can also ask for a copy of your data, ask us to correct it, or withdraw consent to marketing without deleting everything. Use the same address. See our Privacy Policy for the full picture.

7. If you are not satisfied

Tell us and we will look again. You also have the right to complain to the relevant data protection authority in your country.

GO DIGITAL
Cairo, Egypt
privacy@godigitalconsulting.com